BC Renal Agency

Role: Technical Writer/Instructional Designer (2014–2016)

Need: Responsible for training clinical staff across several health authorities, BC Renal’s in-house software development department struggled to maintain the standards of its various training materials (online and print). Not only could users not find the information they needed, but trainers were never sure which versions of documents were last updated. The Training department (and by association, BC Renal) was having a crises of credibility.

Solution: Starting with a single 600-page user manual, I restructured the information to be more task based. By developing a system of key documents and sub documents, we could start to customize documentation to training needs (without creating duplicate information).

I then tackled the document template, eliminating unused, unneeded styles, and establishing a style guide). With a single-sourced knowledge base content, we could ensure consistent IT documentation.

While working on the online LMS system, I implemented ADDIE training plans for instructor-led training (ILT) and computer-based training (CBT).

Finally, I assisted in developing a strategic approach to increase effectiveness of communication between IT content and healthcare audience.

Tools used:

  • PROMIS (in-house kidney care information system)
  • Microsoft Office (Word, Excel, PowerPoint…)
  • Doc-To-Help (webhelp authoring and publishing using Microsoft Word)
  • Jira (issue tracking product that allows bug tracking and agile project management)
  • Adobe Captivate (LMS authoring tool for creating elearning content such as software demonstrations according to SCORM standards)

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