Role: Technical Writer (2016–2017)
Need: In order to “productize” its in-house Lotto! product for external partners (and their clients) in other jurisdictions, Product Development decided its internal technical documents needed to be upgraded.
Based on my technical writing skills and my flare for design, I became their document manager. My core responsibilities included engaging with subject matter experts (project managers, developers, engineers, and trainers) to identify audience and scope of documentation (process guides, SDKs, field technician guides, technical specifications, GUI review of user messages and more).
In the end, out of their complex and technical internally sourced materials by multiple contributors, I designed a suite of B2B documents written with a singular voice.
Later, I brought to their attention that their clients had no way to self-serve documents, so I assisted in developing a SharePoint portal with an explanatory matrix to help users understand what documents to use and when.
- Lotto! ticket terminal (used in stores to produce lottery tickets)
- Adobe Creative Suite (Photoshop, Adobe…)
- Microsoft Office (Word, Excel, PowerPoint…)