Once just a small town with a vision, the City of Vaughan is growing fast. Located north of Toronto, current projections show that its population is expected to almost double by 2030. For the City of Vaughan to keep up with growth in this region of overlapping jurisdictional responsibilities, it must find ways to get the most out of its technology investment.
According to Shawn McKenzie, Senior Engineering Assistant at Public Works, “It’s a barrel of monkeys for residents to understand and to many residents, anyone with a plow blade is a City truck,” so Public Works must manage public perception as well as public roadways. In the future, the ability to share data among different jurisdictions will increasingly clarify public perceptions of who’s doing what.
Recently, Public Works mandated that its third-party contractors use GPS/AVL Locators, thereby enabling it to track how efficiently both its primary suburban and secondary rural roads are maintained across different seasons. This decision keeps contractors accountable and citizens content. As proof of reduced complaints, its initial Webtech Wireless deployment calling for a “Where’s my Plow?” Web site and Call Centre, became so efficient that as calls dropped away, it eliminated the need for a Call Centre altogether.
Today, the City of Vaughan has realized the great opportunity that is intrinsic in a GPS/AVL solution and, with hundreds of vehicles now equipped and reporting, the word is spreading. The City of Vaughan’s Parks Board (with a fleet of sidewalk plows), has just adopted a Webtech Wireless solution for its vehicles too.
“When we make appointments to send our water trucks to an address and the client isn’t there, the driver needs to move on to the next appointment. If someone claims the water truck never came, we can prove the site call was made.”
— Shawn McKenzie, Public Works, City of Vaughan