You need to have some forbearance for municipalities that raced to keep up with demand for web-based communication systems suitable to desktop computers only to watch their constituents abandon fixed computers in favor of mobile devices, particularly smartphones. While the trend toward increased mobile device usage by constituents is only speeding up, the core theme (beyond the flip flops in technology) continues to be toward citizen-driven real-time communications.
“Intelligence is the ability to adapt to change.”
Municipalities are now embracing new technologies (such as smartphone apps) not just to keep up with their constituents, but as a means to making their services readily available and scalable to people’s diverse needs. For example, municipalities must respond to a pro-active population that takes for granted the ability to see details about snow plow route completion, traffic congestion, parking restrictions and emergency situation alerts. Constituents want to live in intelligent communities. But what makes a community intelligent?
Martin Duggan, vice president of market strategy at IBM, recently described in The Atlantic how public-sector departments must depart from the old service-delivery models and become more collaborative with their constituents. He stresses that “Today there is a shift toward citizen-centered services…” which in effect is saying communication has left push mode (government) and entered pull mode (citizen) as never before.
In Drawing Intelligence from Data, I described how business owners are becoming overwhelmed with the amount of data that’s now being collected—93% of CEOs believe they are losing opportunities from a lack of tools to handle this data. While constituents demand information at ever-increasing rates—and in real-time—organizations and businesses must make sense of it all.
One of our customers, Ville de Québec, sought to make sense of it all by tying the data it gathered from its snow plows using Webtech Wireless’ InterFleet solution to how it communicated with its constituents. It had large amounts of information it could use to inform constituents via an interactive web map and provide real-time locations of the city’s snow plows. For this, and other intelligent initiatives, Ville de Québec was nominated as an intelligent community.
What’s next for communities with data on their hands? Could past seasons of weather data be layered to forecast upcoming budgets for salt requirements on city roads? What are municipalities doing to become intelligent communities with business intelligence?