Focus on 10 November, 2017

Testimonial – Nathan Kulczycki, Product Manager, BCLC

10 November, 2017 / Jason Hall / No comments

I have very much appreciated working with you and having you on the team. The work you have contributed to does make a significant difference for the product and our business going forward! I believe we have raised the bar at BCLC and hopefully this will encourage others to take their products / businesses to this level.

I have personally learned a lot working with you and have very much appreciated having you around for the past year on our team—your final gift—you have articulated exactly the environment I strive for creating as a professional: “Relaxed Productivity”. I love it! That’s going to be my new mantra.

—Nathan Kulczycki, Product Manager, BCLC

British Columbia Lottery Corporation

10 November, 2017 / Jason Hall / No comments

Role: Technical Writer (2016–2017)

Need: In order to “productize” its in-house Lotto! product for external partners (and their clients) in other jurisdictions, Product Development decided its internal technical documents needed to be upgraded.

Solution:

Based on my technical writing skills and my flare for design, I became their document manager. My core responsibilities included engaging with subject matter experts (project managers, developers, engineers, and trainers) to identify audience and scope of documentation (process guides, SDKs, field technician guides, technical specifications, GUI review of user messages and more).

In the end, out of their complex and technical internally sourced materials by multiple contributors, I designed a suite of B2B documents written with a singular voice.

Later, I brought to their attention that their clients had no way to self-serve documents, so I assisted in developing a SharePoint portal with an explanatory matrix to help users understand what documents to use and when.

Tools used:

  • Lotto! ticket terminal (used in stores to produce lottery tickets)
  • Adobe Creative Suite (Photoshop, Adobe…)
  • SharePoint
  • Microsoft Office (Word, Excel, PowerPoint…)

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