Role: Technical Writer (2021–present)
Need: In order to reduce the number of rejections of technical documents received from the regulator, I was asked to develop a process for improving and tracking trends across thousands of documents and reducing rejected documents.
Solution:
Initially, developed an overview of all rejected documents which showed the most common errors. Worked with their style guide and numerous templates, and my knowledge of grammar and concise writing to build a standard for documents that could be adhered to. When asked to perform an editorial review of documents, I could produce an accurate and detailed estimate of the time required for completion, which allowed me to quickly review documents to a higher standard, thus increasing the likelihood of acceptance by the regulator.
Tools used:
- ATOM document management system
- Visio
- SharePoint
- Microsoft Office (Word, Excel, PowerPoint…)
