Focus on ICBC

Quick learner — easy to work with

I’m happy we had the chance to work together – and I agree, it worked out well – not least of all because you are a very quick learner and very easy to work with!

—Kim Lo, Senior Analyst, Underwriting Policy, ICBC

Depth in task-based documentation and structured authoring

Jason is a very experienced writer, with depth in task-based documentation and structured authoring. He is responsible, diligent, conscientious, and extremely easy to work with. I enjoyed working on his team very much and would welcome the chance to work with him again.

Jason was an important member of our team during a series of demanding and complicated releases of documentation related to regulatory changes to automobile insurance in BC. In the initial project, Product Reform, Jason joined the team responsible for converting reviewed Word documents into ICBC’s complicated DITA/XML toolset. To do this correctly (which Jason did) required mastery of information mapping and ICBC’s template structure.

For our second project, far less business preparation had been done, and the project itself suffered from a lack of business requirements and product definition. Jason took the bull by the horns and with intensive effort, managed to extract enough information from the SMEs to accomplish a successful release of a viable topic set.

Both projects required that “old” source co-exist with “go-live” source. Jason met the single-sourcing requirement using conditional profiles in DITA/XML.

—Lindsay Burrell, Procedures Analyst/Senior Technical Writer, ICBC

Testimonial — Kate, Senior Legal Counsel, ICBC

You did a fantastic job communicating what the policy is, and distinguishing between “the program” and “facilities”.  It’s not exactly straightforward, but you totally nailed it.

—Kate, Senior Legal Counsel, ICBC

 

 

 

 

Testimonial — Erika Webster, Manager, Claims Business Support Unit, ICBC

I recently had the pleasure to work with Jason on a project for a new unit that I created. We had another writer work on a manual for my group, but the final product was far from what we needed.

I had a very brief conversation with Jason and he knew right away how to put together my document so that it was easily navigable, with understandable language and an accessible layout.

I learned a lot working with him and was so impressed with how quickly he was able to fix my document, which was almost 90 pages, but also how professionally he worked with me. The end product was better than I could have imagined and much more than I could have done myself. My team continues to use this document on a daily basis.

I highly recommend Jason for any writing project and look forward to the opportunity to work with him again.

—Erika Webster, Manager, Claims Business Support Unit, ICBC

Testimonial — Brody Darough-Hardekopf, Senior Business Advisor, ICBC

Thanks for all your hard work converting topics from Word to Oxygen Jason. Everything published successfully for release 1.1 and I appreciate all you’ve done to contribute to our success.

—Brody Darough-Hardekopf, Senior Business Advisor, ICBC

Testimonial — a proven IT consultant

Jason is a proven IT consultant and has been a pleasure to work with over the last few months.

When we were partnering to find his next position, Jason was always very committed. He was extremely easy to work with, was always open to making strategic changes to his resume, and most importantly, was always available to talk.

Thank you Jason!

—Robert Peterson, Account Manager